Michal Kotrba
Regional Manager for Czech Republic
HERTZ Lease (Archer Sheridan s.r.o.)
More information
Picabo Helpdesk is an integral product for incidence collection from customers and it is designated for companies providing any services requiring continual support. Picabo Helpdesk is a web-oriented application – a user can log on from the Internet (e.g. on the service provider web pages) and enter any request or draw attention to a problem or dysfunction. On the provider’s side Picabo Helpdesk provides the individual operators or system administrators with the possibility to monitor and resolve the individual customer-entered incidences and monitor their life-cycles.
Picabo.cz, a.s. uses this product for its network management customers who can enter and monitor the network user request and their resolution by service personnel.
It is possible to integrate Picabo Helpdesk with Picabo Tasklist and acquire even more powerful tool for controlling and resolving incidences.